Your Questions Answered: FAQs
- sortednicom
- Sep 23
- 5 min read
Updated: Sep 26
When you’re inviting someone into your home to help organise, declutter, or reset your space, it’s natural to have a few questions. At Sorted NI, we want you to feel confident, reassured and excited about getting started.
Here’s a round-up of the questions I’m asked most often, and the answers that will help you decide if Sorted NI is right for you.
About Sorted NI
Who runs Sorted NI?
Sorted NI is led by Eimear who brings over 20 years of experience in event & project management and productivity. That expertise is now channelled into helping people create calm, organised and functional spaces at home and at work.
Where do you work?
Based in North Down and cover the whole of Northern Ireland, including Belfast and surrounding areas. For sessions beyond a 5 mile radius of Belfast City Hall, a small mileage fee may apply. This will always be agreed up front so there are no surprises.
We also have a base in Mid Ulster and around the North Coast, which helps cut down on travel time and expenses.
Prefer to work online? We also offer virtual sessions at the same price. These can be held via WhatsApp video, FaceTime, Zoom, Google Meet, or Microsoft Teams; whatever platform you’re most comfortable with.
Trust, Insurance & Reassurance
Are you insured?
Yes: Sorted NI is fully insured to work in your home or office, with both Public Liability and Professional Indemnity insurance in place for your peace of mind.
Do you have Access NI clearance?
Yes: we hold an Enhanced Access NI check/certificate for your peace of mind. Evidence can be provided on request.
Are you part of a professional body?
Yes: Sorted NI is a member of APDO (Association of Professional Declutterers & Organisers), the UK’s leading network for professional organisers. We have also completed a number of training courses through the Association to ensure we deliver the best possible service to clients.
Services & Approach
What kinds of spaces can you help with?
We work across all kinds of spaces - from kitchens, wardrobes, bedrooms, playrooms, garages and lofts to tackling paperwork and digital clutter. Alongside home organising, we also support businesses with workplace organisation, productivity systems and project management, particularly within SaaS and product based environments.
In addition, we can help with personal and family admin: such as renewing insurances, finding the best broadband deals, streamlining household bills, and setting up reminders so you always know when renewals are coming up.
Do you use the KonMari Method – are you trained by Marie Kondo?
There are lots of well known approaches to decluttering and organising - and we draw on the best elements of each while keeping everything practical and tailored to you.
The KonMari Method (Marie Kondo): focuses on joy, intentional living, and sustainability. We take inspiration from this but adapt it to avoid overwhelm.
The Ski Slope Method: helps build momentum by starting with the easiest items and gradually “sloping down” into harder decisions.
Swedish Death Cleaning: (not as scary as it sounds) a gentle, thoughtful process of sorting belongings with an eye to legacy, often used when downsizing or simplifying later in life.
Tidying by Degrees: a flexible approach that breaks tasks into manageable chunks, perfect for clients who feel overwhelmed or need to see progress in stages, as recommended by Good Housekeeeping Magazine published 24th September 2025
We use the method (or combination of methods) that fits your lifestyle, pace and goals creating an approach that works in everyday life, not just in theory.
Do you do hands on work or just advice?
Both! We can declutter and organise with you, or provide systems and strategies tailored to your needs. The preference is always to work directly with a client as we find they get more out of the process overall.
Do you take things away for donation or recycling?
We help you sort items into: Keep | Donate | Recycle | Dispose and provide guidance on where they can go locally. While Sorted NI can remove a small amount of items directly, anything we can not remove, we can help arrange drop-offs and point you to donation or recycling services and make suggestions on how and where items can be reused or recycled if they are not at the end of their life cycle.
Do you work with other professionals?
Yes: we collaborate with home stagers, estate agents, local businesses and cleaners when clients need a complete service (for example, preparing a home for sale).
Pricing & Booking
How much does it cost?
Consultation (45min - 1hr, virtual): £55 (deducted if booking any session(s) within 10 days).
Half-day session (3.5hrs - 4hrs, virtual or on location): £200
Full-day session (6.5hrs - 7hrs, virtual or on location): £380
How do I book?
You can check availability through the website booking system
Email bookings@sortedni.com or
N.B. A deposit is required within 3 days to secure your booking.
How can I pay?
Payment can be made by bank transfer, card or cash. Details will be included on your invoice, and payment is required in advance (deposit) and then in full on or before the day of your session.
What is your cancellation policy?
If you need to cancel or reschedule, please give at least 48 hours’ notice. Deposits are non-refundable but can usually be transferred to a new date with enough notice.
Do you sell gift vouchers?
Yes: eGift Cards are available to purchase directly from the website and are delivered to the recipient or you can message for a physical Gift Card. Purchase a Gift Card online. Gift vouchers make a thoughtful present for someone who might already have everything but would truly appreciate a helping hand to get organised. We do recommend that the recipient is on board, so the gift is received in the spirit in which it’s intended.
During a Session
Do I need to be there while you work? That’s entirely up to you - some clients prefer to be fully involved, while others are happy for us to get stuck in and update them afterwards.
How long will it take?
It depends on the size of the space, the number of items, and how quickly decisions are made. As a guide: half-day sessions are 3.5hrs - 4 hours, full-day sessions are 6.5hrs - 7hrs (with breaks as needed).
Do I need to buy storage before we start?
No: it’s best to wait. We’ll work with what you already have and only recommend new products if they’ll really help.
Do I need to provide anything for you on the day or have food prepared?
No: Sorted NI will endeavour to bring everything needed, including food and drinks so you don’t need to provide anything during the session. The only thing required is access to the space being organised.
Sustainability & Community
Do you promote eco-friendly organising?
Yes: sustainability is at the heart of what we do. We encourage recycling, donating, reusing, and even creative upcycling to reduce waste wherever possible.
Do you work with local charities?
Yes: we connect clients with local donation points, community groups and freecycling options so items can go to good use.
Special Situations
Do you work with older clients or people downsizing?
Yes: We support people through life transitions such as downsizing, moving, or sorting belongings after bereavement.
Can you help with paperwork and admin?
Yes: We create simple filing systems, reduce paperwork clutter, and introduce practical processes to help you stay on top of things.
Do you offer talks or workshops?
Yes: Sorted NI delivers talks to community groups (such as the Women’s Institute or Parent Groups, Retirement Associations etc) on the benefits of decluttering and how to get started.
If you have a question that isn’t covered here, just get in touch - we’re always happy to chat through your needs.
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